In April 2020 CPSL Mind and Kooth launched Qwell across the region in partnership. Although the programme had been agreed well in advance of COVID 19 the timing could not have been better to provide additional user led support to adults aged 18 plus. The project was devised as part of the Good Life Service which takes a fresh approach to community based wellbeing support and has been developed alongside individuals with lived experience of mental health problems.
How the model works
Close working relationship to ensure Qwell is embedded as part of the overall Good Life offer.
Utilisation of Mind’s local network to promote the service to help as many people as possible. Huge local media take up during COVID.
Strong Mind social media campaign with a focus on Qwell.
The data we are able to provide has allowed the whole service to steer their promotion to those most in need or under represented. We are currently running a campaign to encourage men to seek support with Qwell at the centre.
We have been able to seamlessly fit within their other offers whilst bringing our own expertise and insight to the table.
Julie tried online support for the first time in April through Mind.
Julie said about the service: “I find it useful. Sometimes you feel nervous talking to someone face to face. Sometimes I can express myself better in writing than I can by talking with someone.”
Since our launch in April over 1000 people have signed up to the service and we have delivered over 600 hours of online counselling and moderated thousands of messages and forum posts.
“CPSL Mind launched Qwell in April 2020, in the midst of the Covid-19 pandemic, and we have been impressed by Kooth’s responsiveness and adaptability to service delivery. Kooth’s experience coupled with their collaborative and knowledgeable approach has allowed us to deliver a high-quality digital service in line with our values, and we are already receiving excellent feedback from people using the service”
Emily Gray, Deputy CEO/Director of Operations, CPSL Mind.